Refund policy

Any order placed via this website is subject to our terms and conditions of sale.
If you wish to return a Product for exchange or refund, please contact Opus Live Well on info@opuslivewell.com within 7 days of receipt of the order.  We will advise you of the correct address for return of the goods. 
You can return any Product to us for a refund or exchange, as long as it is in its original packaging, in the same condition in which you received it and notified to us in writing within 7 days of receipt.  You will be responsible for the cost of returning the Product back to us.  You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us.  We recommend that you send the Product back to us via recorded delivery and that you have sufficient insurance to cover the value of the Product returned.
Refunds will be arranged at our discretion.  We can only refund any money due to you using the same method originally used by you to pay for your purchase.  Cash or cheque refunds cannot be issued.  
Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at info@opuslivewell.com.

Damages and issues
Please inspect your order upon receipt and contact us within 24 hours via email at info@opuslivewell.com if you consider the item is defective or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We will require clear photographic evidence of the defective or damaged item.  If possible, please sign for the product as "DAMAGED ON RECEIPT".

If you believe the Product you have received is defective, please send the Product back to us for inspection within 7 days.  We will examine the returned Product and will notify you of your refund (if any) via e-mail within a reasonable amount of time.  Products returned by you because of a defect which we have confirmed, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you for returning the item to us.

You will also be responsible for the possible risk of loss or damage to the Product incurred during the transit back to us.  We recommend that you send the Product back to us by recorded delivery and that you have sufficient insurance to cover the value of the Product returned.  If the Product fails to be returned to us, we cannot refund any payment made.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once we’ve received and inspected your return, we will notify you within a reasonable amount of time via email and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within no more than 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have received an e-mail delivery dispatch confirmation, but you have not yet received your Product, you need to notify us within 5 days.  In this rare case that the Product was lost or stolen, we would need to investigate its whereabouts with our delivery partners and file a claim for the loss of the Product(s), before issuing any refunds.